Q: Are Polished Pony’s human hair?
No, our products are a high quality vegan, Japanese synthetic silk called Futura. Making them an affordable and ethical alternative to human hair.
Q: Can I use hot tools on my ponies?
Yes you can! However there’s no need! Our pony’s are pre-styled so you don’t need to use any heat, just a little water and they come out perfectly. If heat is used on our ponies they will not return to their original texture.
Q. Can I wash my ponies?
Absolutely! We recommend a soft, sulphate free shampoo and only wash when necessary.
Q. Can the ponies be dyed?
Unfortunately they can’t sorry!
My pony arrived and it doesn't match! Can I return?
Of course. We'd be happy to help you find your perfect match (or if unavailable) a store credit or refund. Simply email our team at: firstname.lastname@example.org